Regulations for Online Ticket Purchase

I. Glossary of Terms

Polish-Czech Interactive Museum of the Kłodzko Land in Kudowa-Zdrój, i.e. PPHU Karex s.c. Iwona and Mariusz Zębik, NIP: 8831001928, ul. Zdrojowa 36a, 57-350 Kudowa-Zdrój
Module – the section of the Museum’s website intended for purchasing tickets online for Events at bilety.muzeumkudowa.pl
Museum Ticket Office – the ticket office located at the Museum, ul. Zdrojowa 52, Kudowa-Zdrój
Event – an individual or group tour of the Museum’s exhibition available to visitors, held in accordance with the dates indicated on the ticket and the visiting regulations available at muzeumkudowa.pl
Regulations – these regulations for purchasing individual and group tickets online for Museum Events via the Module, by phone or by email, including any changes introduced by the Museum in accordance with its provisions.
Order – an order covers tickets for Events for individual guests and groups. Submitting an order results in the immediate purchase of tickets.
Purchaser – a person purchasing individual and/or group tickets online, by phone or by email for Museum Events.
Ticket – a document entitling the holder to participate in an Event on a specified date, containing the Event fee, in accordance with the information provided on the ticket.

II. General Provisions

These Regulations define the detailed conditions for purchasing individual and group tickets online, by phone or by email for Events at the Museum.
The Museum provides services for purchasing individual and group tickets online, by phone or by email in accordance with the provisions of these Regulations. The Museum reserves the right to amend and update the content of the Regulations at any time, with any change being communicated to the Purchaser by publishing information about the change on the website muzeumkudowa.pl and placing the updated Regulations in the Module.
Immediately after placing an order for tickets online, by phone or by email, the Purchaser will receive an order confirmation sent to the email address provided, containing the order number, number of tickets purchased, the Event for which the tickets were ordered, the date and time of the Event, and the value of the purchased tickets.
Before using the ticket purchase process via the Module, the Purchaser should read the Regulations and confirm having read and accepted their content by selecting the appropriate checkbox in the window automatically opened in the Module, and then proceed to register or purchase a ticket for the Event without registration.

III. Purchase of Individual and/or Group Tickets Online

Individual and/or group tickets may be purchased online via the Module.
To purchase a ticket through the Module, the purchase form must be completed (entering data and the Purchaser’s email address) and the instructions provided in the Module must be followed, as well as marking the declarations included in the Module. The Museum asks for careful and complete completion of the form. Failure to follow the instructions contained in the Module may result in the inability to successfully purchase a ticket. When purchasing tickets online, payments are made via electronic bank transfer.
Tickets remain the property of the Museum until the Museum receives confirmation of payment from the Purchaser’s bank.
Ticket prices are expressed in Polish zloty and include VAT.
If payment is not confirmed by the Purchaser’s bank within 30 minutes from placing the order, the order is automatically cancelled, of which the Purchaser will be informed in a separate email.
The payment deadline for an Order may be extended when placing an Order by phone; however, exceeding the agreed time limit will also result in automatic cancellation of the Order.
Payments for tickets are handled exclusively by PayPro S.A., 60-198 Poznań, ul. Pastelowa 8.
A Purchaser who has purchased reduced-price tickets via the online system must present a document proving eligibility for the discount before entering the Event. Tickets without documented eligibility do not entitle entry to the Event and are non-refundable.
After paying online and registering the payment in accordance with sections 3 and 5, the ticket will be sent to the email address provided in PDF format. Please immediately verify the correctness and consistency of the ticket with the order, in particular the amount, Event type, and date.
A printed ticket or a ticket saved on a mobile device such as a smartphone, tablet, or e-reader is subject to verification before entering the Event and constitutes proof of entitlement to participate in the Event (subject to section 11). When using an electronic ticket, ensure that your mobile device has software capable of properly displaying PDF files. To enable successful scanning, the screen brightness should be set to maximum.
The Museum reserves the right to refuse entry to an Event if the ticket is damaged or illegible and barcode verification is impossible.
A Purchaser buying tickets online is obliged to comply with the Visiting Regulations, available at the Museum or on its website: muzeumkudowa.pl
The inability to purchase individual tickets through the online system does not mean that tickets cannot be purchased at the Museum Ticket Office, provided tickets for the Event are still available.

IV. Complaints

The Purchaser may submit a complaint if the services specified in these Regulations are not provided by the Museum or are provided contrary to the provisions of the Regulations.
Before submitting a complaint, please contact us by phone at 577 002 309 for quicker handling.
A complaint may be submitted electronically to: biuro@muzeumkudowa.pl or in writing to ul. Zdrojowa 52, 57-350 Kudowa-Zdrój and should contain the following data:
– name and surname,
– phone number,
– email address assigned to the Purchaser,
– order number,
– bank account number,
– description of the incident.
If the information provided in the complaint requires supplementation, before considering the complaint the Museum will request the complainant to supplement it accordingly.
Complaints are reviewed within 10 business days from the date of receipt in proper form, with the reservation that the Museum may refuse to consider complaints submitted after 10 business days from the occurrence of the reason for the complaint.
The refund procedure is initiated only if the complaint is accepted by the Museum.
The basis for issuing a refund will be the submission of system-generated documents — the receipt and the ticket(s).
Refunds are made to the bank account provided in the complaint in the amount of 100% of the order value.
Responses to complaints are sent only to the email address assigned to the Purchaser’s Account. In justified cases, the Museum may send the response to another email address provided by the complainant, even if it is not assigned to the Purchaser.

V. Ticket Returns and Exchanges

If an Event does not take place due to reasons attributable to the Museum, the Museum will accept returns of tickets purchased online and refund the full amount according to section 2.
Returns for reasons referred to in section 1 for tickets purchased at the Museum Ticket Office may only be processed at the Museum Ticket Office.
Purchased tickets are non-refundable and cannot be exchanged for tickets at a different price, for a different Event, or for a different date, subject to section 1 of this paragraph.
In accordance with Article 38 point 12 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2019, item 134, 730, 1495), the right to withdraw from a distance contract does not apply to services related to cultural Events, where the contract specifies a date or period of service provision.

VI. Final Provisions

Tickets purchased at the Museum Ticket Office or online may not be copied or altered.
The Museum is not responsible for the functioning of the Internet network through which ticket purchases are made. The Museum is not responsible for messages or data lost in the Internet, individual computer settings or configurations, or service interruptions of Internet providers.
If any malfunction of the online ticket Module is detected, please contact us immediately from Tuesday to Friday at (+48) 577 002 309 or at: biuro@muzeumkudowa.pl
The Museum is not responsible for tickets damaged or lost by the Purchaser.
The Purchaser, when purchasing tickets online or by phone, is obliged to read these Regulations, provide truthful data, and refrain from submitting any unlawful content.
These Regulations for purchasing tickets online or by phone are available on the website www.muzeumkudowa.pl, in the Module, at the Museum Ticket Office, and at the entrance to the exhibition.